Enterprise Help Desk




Introduction

Headlines

About e-Help Desk

Enterprised Help Desk is developed using J2EE technologies aimed at providing services to Help Desk or Service based Companies.

Synopsis

e-helpdesk maintains roles for users namely,

When a user calls for support, user 'SupportAtDesk' attends the call and logs the into e-helpdesk. The user 'SupportAtDesk' collects all necessary information about the problem and updates the call. Then the user 'SupportAtDesk' searches for similar problem in e-helpdesk knowledgebase. If 'SupportAtDesk' finds a similar problem in knowledgebase he/sbe provides the solution. Or else 'SupportAtDesk' escalates the problem to 'Professional'.

'Professional' tries to provide solution for the problem. If he/she does'nt know the solution it escalates to next level.

Using e-helpdesk, 'SupportAtDesk' can

Using e-helpdesk, 'Professional' can

Using e-helpdesk, 'Expert' can

Using e-helpdesk, 'Administrator' can

Not Scoped for Now

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